Privacy Policy

This Privacy Policy ("Policy") applies to the websites and services operated by taka alliance ("we", "us", or "platform"). When you use taka alliance's services, you agree to the terms of this Policy. You are requested to read this Policy carefully before registering an account, making a deposit, withdrawing, or using any section of the site.

This Policy must be read together with our Terms and Conditions, and both documents together form part of the agreement between you and us.

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taka alliance may collect the following types of information to provide its services:

1.1 Registration and Identity Information

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details, where identity verification is required

1.2 Financial and Transaction Information

• Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history and amounts
• Transaction date, time, and status

1.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system
• Session duration and page visit information
• Information collected through cookies and similar tracking technologies

1.4 Gaming Behaviour Information

• Betting history, win and loss records
• Bonus claim history and usage patterns
• Preferred game categories and session duration

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taka alliance uses collected information for the following purposes:

1. Account Management: For registration, login, identity verification, and account-related communications.
2. Financial Transaction Processing: To complete deposits and withdrawals and to maintain transaction records.
3. Service Improvement: To improve the gaming experience, resolve technical issues, and enhance platform performance.
4. Promotional Communications: Subject to your consent, to inform you about bonus offers, new games, or special promotions.
5. Security and Fraud Prevention: To detect and prevent suspicious activity and to ensure account security.
6. Responsible Gaming Support: To monitor gaming behaviour and apply responsible gaming policies, and to provide assistance if harmful patterns are identified.
7. Legal Compliance: To maintain records necessary to comply with applicable laws and regulations.

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taka alliance follows industry-standard technical and organisational measures to keep your information secure. Our security practices include:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, which prevents unauthorised access by third parties.
• Encrypted Password Storage: Passwords are never stored as plain text; advanced hashing algorithms are used.
• Access Controls: Only authorised staff can access specific data, and every access is logged.
• Firewall and Security Monitoring: Continuous system monitoring detects any unusual activity immediately.
• Regular Security Reviews: Regular security reviews are conducted to identify vulnerabilities in our systems.

However, transmitting information over the internet is not entirely without risk. We make every effort to protect your information, but we cannot guarantee complete security of transmission. You are therefore also requested to take responsibility for keeping your login details secure.

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taka alliance does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Trusted third-party organisations that assist in providing services such as payment processing, technical support, and customer service may receive only the information necessary for those specified purposes. These organisations are contractually bound to comply with our privacy standards.

4.2 Game Software Providers

Our game partners — including Pragmatic Play, PG Soft, JILI, and Evolution — may receive the minimum information needed to operate their games, which is governed by their own privacy policies.

4.3 Legal Requirements

Information may be disclosed to fulfil court orders, lawful investigations, or requirements under applicable law. Legal procedures are followed in all such cases.

4.4 Business Restructuring

In the event of a change of ownership, merger, or acquisition of taka alliance, user information may be transferred as part of the assets, but the new party will be required to comply with this Policy.

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Cookies and similar tracking technologies are used on the taka alliance website. Cookies are small text files stored on your device that help improve the functionality of the service.

5.1 Essential Cookies

Without these cookies, which are essential for the site's core functionality, login sessions, security verification, and main services will not work.

5.2 Functionality Cookies

These cookies are used to remember your preferred language, display settings, and other personalisation preferences.

5.3 Analytics Cookies

These cookies collect numerical and anonymous data to analyse website usage patterns and improve the service.

You can control cookies by changing your browser settings. However, disabling cookies entirely may cause some site features to not work properly.

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taka alliance retains your information only for as long as is necessary to provide the service and to meet legal obligations:

• Account Information: While the account is active and for a defined period after closure.
• Transaction Records: For a specific number of years as required by legal obligations relating to financial records.
• Communication Records: Customer support correspondence until it is no longer relevant.
• Technical Logs: For a limited period as needed for security and troubleshooting.

Once the retention period ends, information is securely deleted or anonymised.

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As a taka alliance user, you have the following rights over your own information:

7.1 Right to Access Information

You may request to know what information we hold about you. Once verification is complete, the information will be provided within a set timeframe.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Close Account

You may request to close your account at any time. Contact our support team and the process will be completed. Even after account closure, certain information may be retained as required by law.

7.4 Right to Withdraw from Promotional Communications

If you do not wish to receive communications about bonuses or promotions, you may unsubscribe at any time. Service-related messages (transactions, security) cannot be turned off.

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All services at taka alliance are strictly for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration, and if an account is registered with false information, the account will be cancelled and any collected information deleted immediately.

Parents are advised to use technical controls (such as parental control software) to prevent minors from gaining access.

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taka alliance may update this Privacy Policy from time to time. For significant changes, a notice will be sent to the registered email address or posted on the platform. Continued use of the site after changes constitutes acceptance of the new policy.

The "Last Updated" date at the top of the policy always reflects the date of the most recent revision. If a copy of an older version is requested, it will be provided through the support team.

To learn more about our services, you can read our About Us page.

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For any questions about this Privacy Policy, to exercise your rights over your information, or to raise any concern, please contact our support team. Our support is available 24/7 in both Bengali and English.